Contact PowerHOOD
We’re here to help with compatibility, orders, and warranty support.
Reach our support team for product compatibility guidance, order questions, returns, and warranty assistance. We respond as quickly as possible during business hours.
Contact details
For the fastest resolution, include your order number (if applicable), device model, and the voltage/amp requirements listed on your original adapter.
Support channels
Get in touch
Choose the option that best fits your request. For order-related questions, please include your order number.
Phone
(516) 366-0801
Hours
Monday–Friday: 9:00 AM–5:00 PM (ET)
Mailing address
PowerHOOD
626 RXR PLZ, 6FL
Uiondale, New York 11556
United States
Common questions
Quick answers to the most frequent support requests.
How do I choose the correct replacement adapter?
Match the output voltage exactly, ensure the adapter provides equal or higher amperage, and confirm the connector type/size. If you’re unsure, email us your device model and the specs from your original adapter label.
Where can I find my order status or tracking?
If you received a shipping confirmation email, it will include tracking details. If you need help, contact us with your order number and email address used at checkout.
What is covered under warranty?
PowerHOOD products are backed by warranty coverage against manufacturing defects. Contact support with your order number and a brief description of the issue for next steps.
Can I return or exchange an item?
Yes—returns and exchanges are available according to our Support policies. Contact us first so we can confirm compatibility and help you avoid return shipping when possible.
Do your chargers include safety protection?
Yes. Our chargers and adapters are designed with safeguards such as over-voltage, over-current, and short-circuit protection for safer everyday use.
Need compatibility help before you buy?
Send your device model and the output specs from your original adapter. We’ll help you choose the right charger.