Support Center
Get help with compatibility, orders, and warranty
Find answers fast, confirm the right power specifications for your device, and get assistance with returns, warranty claims, and order updates.
Support resources
Use these guides to resolve common issues and choose the correct replacement adapter with confidence.
Compatibility guidance
Match voltage, amperage, wattage, polarity, and connector size before ordering.
Order tracking
Locate your order confirmation and tracking details to monitor delivery status.
Returns
Start a return for eligible items and review packaging and condition requirements.
Warranty claims
Get help with covered issues and learn what information is needed for faster resolution.
Frequently asked questions
If you do not see your question here, contact us and include your device model and the power specifications from the original adapter label.
How do I confirm compatibility before I order?
Verify output voltage (V), current (A) or wattage (W), polarity, and connector size. The replacement must match the voltage and connector; current can be equal or higher.
My device charges slowly or gets warm—what should I check?
Confirm the adapter wattage meets your device requirements and that the connector fits securely. Remove dust from ports, avoid damaged cables, and stop use if you notice burning smell, sparking, or swelling.
Where can I find my order number and tracking information?
Check your order confirmation email. If you cannot locate it, contact support with the name and email used at checkout so we can assist.
What is your return policy?
Eligible items may be returned in original condition. Contact support to start a return and receive instructions for packaging and authorization.
How do I start a warranty claim?
Contact support with your order number, product name, and a brief description of the issue. Photos of the label/specifications and the connector are helpful for faster review.
Do you ship internationally?
At this time, PowerHOOD ships within the United States only.
Need a replacement charger now?
Browse PowerHOOD chargers and adapters and filter by category to find the right fit for your device.