12‑Month Limited Warranty
Warranty Coverage & Claims
PowerHOOD products are backed by a 12‑month limited warranty covering defects in materials and workmanship under normal use. This page explains what is covered, what is not covered, and how to file a claim.
Warranty period & eligibility
The limited warranty lasts 12 months from the date of purchase. Coverage applies to the original purchaser and requires proof of purchase (order number or receipt). Warranty service is available for orders shipped within the United States.
Coverage details
Use the sections below to understand what the warranty includes and excludes.
What’s covered
Defects in materials or workmanship under normal, intended use (for example: failure to power on, abnormal overheating not caused by misuse, or manufacturing-related connector failure).
What’s not covered
Normal wear and tear; cosmetic damage; damage caused by accidents, misuse, improper installation, liquid exposure, unauthorized repair/modification, or use with incompatible devices or incorrect voltage/amperage requirements.
Shipping damage
If your order arrives damaged, contact us as soon as possible with photos of the packaging and product so we can assist.
Replacement vs. repair
At our discretion, we may repair, replace with a new or refurbished unit, or issue a refund/credit where permitted.
How long does a claim take?
Most claims are reviewed within 1–3 business days after we receive the required information. If a return is needed, processing time depends on carrier transit and inspection.
Do I need to return the product?
In some cases, yes. We will provide return instructions after your claim is reviewed. Please do not send items back without authorization.
How to file a warranty claim
Email connect@mflgroups.com with the subject line “Warranty Claim” and include the required information below. You can also call (516) 366-0801 for assistance.
Required information
Including complete details helps us resolve your claim faster.
Order number / proof of purchase
Provide your PowerHOOD order number (preferred) or a receipt showing purchase date and item.
Product identification
Include the product name and SKU (from your order confirmation or the product label).
Issue description
Tell us what device you are using it with, when the issue started, and any troubleshooting you’ve tried.
Photos
Attach clear photos of the product, connector/tip, label (showing model/SKU if present), and any visible damage.
Shipping address
Confirm your current US shipping address in case a replacement is approved.
Return shipping guidance
If a return is required, we will send return instructions. Use protective packaging and include any requested documentation. Do not ship items without authorization. Customers are responsible for shipping costs unless we determine the issue is due to a covered defect or an error on our part.
Need help with compatibility or troubleshooting?
Check our Support Center for guidance, or contact us for help choosing the right charger for your device.